Legal

Terms & Conditions

Effective: 23 May 2026  ·  KD Global Studio, Ahmedabad, India
§ 01

Acceptance of Terms

By engaging KD Global Studio ("KD Global", "we", "us", "our") for any service — whether through our website, email, or any other channel — you ("Client", "you") agree to be bound by these Terms and Conditions in full. If you do not agree, you must not proceed with an engagement.

These Terms apply to all services provided by KD Global, including website development, SEO, web applications, micro-SaaS builds, data services, Salesforce administration and development, SaaS ecosystem setup, AI workflows, AI agents, and AI chatbot development.

§ 02

Services

KD Global provides the following categories of IT services:

  • Web Development — Static and dynamic websites, frontend, backend, and full-stack development
  • SEO — On-page, technical SEO, and content strategy
  • Web Applications — Custom web app development with authentication, billing, and integrations
  • Micro SaaS — End-to-end MVP to production SaaS product builds
  • Data Services — Data cleaning, database creation, data visualisation, and data pipeline engineering
  • Salesforce — Administration, Apex/Flow/LWC development, Agentforce, and third-party integrations
  • SaaS Ecosystem Setup — Full startup tech stack onboarding and integration including CRM (Salesforce, HubSpot), finance (QuickBooks, Stripe), communications (Dialpad, Twilio, Outreach), and document management (PandaDocs, DocuSign)
  • AI Solutions — n8n workflow automation, custom AI agents, and AI chatbot development

The precise scope, deliverables, timeline, and pricing for any engagement are defined in a separate Statement of Work (SOW) or project proposal. These Terms govern all such engagements unless explicitly superseded in writing.

§ 03

Project Engagement

Project initiation. An engagement begins upon receipt of a signed proposal, SOW, or written confirmation from the Client (email constitutes written confirmation) and receipt of any required upfront payment.

Scope changes. Any change to the agreed project scope — additional features, revised requirements, change of technology stack — must be documented in writing and may result in revised pricing and timeline. KD Global is not obligated to perform out-of-scope work without a written change order.

Timelines. All timelines provided are good-faith estimates. KD Global will communicate delays promptly. Delays caused by Client inaction, late feedback, or late delivery of required assets are not attributable to KD Global and may extend the project timeline accordingly.

Client feedback. Client has an agreed review period after each milestone delivery (typically 5–7 business days unless specified otherwise). Failure to provide feedback within that period will be treated as approval of the delivered milestone.

§ 04

Payment Terms

Invoicing. KD Global invoices per project milestone or on a monthly retainer basis as agreed in the SOW. All amounts are in the currency specified in the proposal (INR or USD).

Due dates. Invoices are due within 7 days of issue unless otherwise stated. Work on the subsequent milestone will not commence until the current invoice is settled.

Late payment. Invoices unpaid after 14 days accrue interest at 1.5% per month (or the maximum permitted by applicable law, whichever is lower). KD Global reserves the right to suspend work on any active project until outstanding balances are cleared.

Refund policy. Upfront deposits are non-refundable once work has commenced. For milestone-based projects, work completed up to the point of cancellation is billable at the agreed rate. No refund is issued for completed and approved milestones.

Taxes. Prices are exclusive of applicable taxes (including GST where applicable). Client is responsible for all applicable taxes in their jurisdiction.

§ 05

Intellectual Property

Client ownership. Upon receipt of full payment for a project, KD Global assigns to the Client all intellectual property rights in the final deliverables created specifically for that project, including source code, designs, and documentation.

KD Global retained rights. KD Global retains ownership of:

  • All pre-existing tools, frameworks, libraries, and proprietary methodologies used in delivering the work
  • General-purpose code, templates, and utilities not created exclusively for the Client's project
  • The right to describe the project (in general terms without disclosing confidential information) in our portfolio

Third-party components. Deliverables may incorporate open-source libraries or third-party tools governed by their own licences (e.g. MIT, Apache 2.0). Client is responsible for compliance with those licences in their use of the deliverables.

Client-provided materials. Client warrants that any materials, content, data, trademarks, or assets provided to KD Global for use in the project are owned by or properly licenced to the Client. Client indemnifies KD Global against any third-party claims arising from Client-provided materials.

§ 06

Confidentiality

Each party agrees to keep confidential all non-public information received from the other party in connection with an engagement ("Confidential Information"), and not to disclose it to any third party without prior written consent, except:

  • To employees or contractors who need it to perform the work and are bound by equivalent confidentiality obligations
  • As required by applicable law or a valid court order
  • Information that is or becomes publicly available through no breach of this agreement

Confidentiality obligations survive termination of the engagement for a period of three (3) years.

Note on credentials. Clients frequently share system credentials (Salesforce orgs, cloud accounts, third-party API keys) with KD Global in the course of integration work. KD Global treats all such credentials as Confidential Information, accesses only what is necessary to perform the agreed work, and recommends that credentials be rotated after project completion.

§ 07

Client Obligations

To enable KD Global to deliver effectively, the Client agrees to:

  • Provide timely access to systems, accounts, documentation, and personnel required for the project
  • Designate a primary point of contact with authority to provide approvals and feedback
  • Review and respond to deliverables and queries within agreed timeframes
  • Provide accurate and complete information required for the project
  • Ensure that all Client-supplied content and assets comply with applicable laws, including copyright and data protection regulations
  • Not use KD Global's deliverables for any unlawful, fraudulent, or harmful purpose
§ 08

Warranties & Disclaimers

KD Global warrants that services will be performed with reasonable skill and care consistent with professional industry standards.

No guarantee of outcomes. KD Global does not guarantee specific business outcomes, including but not limited to search engine rankings, conversion rates, revenue growth, or system uptime on third-party infrastructure. SEO results and AI model outputs are inherently variable and not guaranteed.

Third-party platforms. KD Global does not warrant the continued availability, functionality, or pricing of any third-party platform (Salesforce, HubSpot, Stripe, n8n, OpenAI, Anthropic, etc.). Changes made by those platforms after project delivery are outside KD Global's control and may require additional work to accommodate.

Disclaimer. Except as expressly stated above, all services are provided "as is" without warranty of any kind, express or implied, including implied warranties of merchantability or fitness for a particular purpose, to the maximum extent permitted by applicable law.

§ 09

Limitation of Liability

To the maximum extent permitted by applicable law:

  • KD Global's total liability for any claim arising under or in connection with an engagement shall not exceed the total fees paid by the Client to KD Global in the three (3) months preceding the event giving rise to the claim
  • KD Global shall not be liable for any indirect, incidental, consequential, or punitive damages, including loss of profits, loss of data, business interruption, or reputational harm, even if KD Global has been advised of the possibility of such damages

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

§ 10

Termination

By the Client. The Client may terminate an engagement by providing written notice. All work completed to the date of notice is billable. Any unpaid balance for completed work becomes immediately due and payable upon termination.

By KD Global. KD Global may terminate an engagement with written notice if the Client: (a) fails to make payment within 14 days of a due date; (b) materially breaches these Terms and fails to remedy the breach within 7 days of notice; or (c) engages in conduct that is unlawful, abusive, or harmful toward KD Global or its staff.

Upon termination. Each party will promptly return or destroy the other party's Confidential Information. KD Global will deliver to the Client all completed work product for which full payment has been received. Work in progress that has not been paid for remains the property of KD Global until payment is made.

§ 11

Third-Party Services

Many KD Global engagements involve configuring, integrating, or building on top of third-party platforms including but not limited to Salesforce, HubSpot, QuickBooks, Stripe, Twilio, Dialpad, Outreach, PandaDocs, DocuSign, n8n, OpenAI, and Anthropic.

The Client is responsible for: (a) maintaining valid subscriptions and licences for any third-party services required for the project; (b) compliance with the terms of service of those platforms; and (c) any costs, fees, or penalties associated with those platforms.

KD Global is not affiliated with, endorsed by, or an authorised reseller of any third-party platform unless explicitly stated in writing.

§ 12

Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India. The courts of Ahmedabad, Gujarat, India shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or any engagement.

Before initiating legal proceedings, the parties agree to attempt resolution in good faith through direct negotiation for a period of thirty (30) days from the date a dispute is first raised in writing.

§ 13

Changes to These Terms

KD Global may update these Terms from time to time. The effective date at the top of this page reflects the most recent revision. Continued engagement with KD Global after changes are posted constitutes acceptance of the revised Terms. For active engagements, material changes will be communicated directly.